Each piece of our jewelry is meticulously crafted by hand, resulting in slight irregularities and variations that showcase the unique craftsmanship and natural characteristics of the materials used. We appreciate your understanding.
However, Lustre Land strives to ensure your complete satisfaction with every purchase. If, for any reason, you are not entirely pleased with your order, we're here to help with our hassle-free return and exchange policy.
Returns:
If you wish to return an item, please adhere to the following guidelines:
- Contact our customer service team within 14 days of receiving your order to initiate the return process.
- Ensure that the item is in its original condition, unused, and in its original packaging.
- Provide proof of purchase, such as your order number or receipt, to facilitate the return process.
- Once your return is approved, we will provide you with instructions on how to proceed.
Exchanges:
If you would like to exchange an item for a different size, color, or alternative product:
- Contact our customer service team within 14 days of receiving your order to initiate the exchange process.
- Ensure that the item is in its original condition, unused, and in its original packaging.
- Provide proof of purchase, such as your order number or receipt, to facilitate the exchange process.
- Once your exchange request is approved, we will assist you in selecting the replacement item.
Refunds:
Upon receiving your returned item, we will inspect it to ensure it meets our return criteria. Once approved, we will initiate a refund to your original method of payment. Please allow 3 business days for the refund to reflect in your account, depending on your payment provider's policies.
Shipping:
Shipping costs associated with returning or exchanging an item will be the responsibility of the customer unless the return or exchange is due to an error on our part or a defective product.
Contact Us:
If you have any questions or concerns regarding our return and exchange policy, please feel free to contact our customer service team at support@lustreland.com. We're here to assist you every step of the way.
Lustre Land reserves the right to amend this return and exchange policy at any time without prior notice.